Policies

Shipping Policies

Dobrá Tea ships all orders to the forty eight contiguous United States via USPS Priority Mail.

Please allow 7 business days for overall delivery time.

We cannot currently ship outside the U.S.

For Canadian shipments just call us please.

Returns Policies

If for any reason you are not satisfied, Dobra Tea will gladly refund your purchase of unopened sealed boxes and packages or accessories within 30 days of receipt.

If you have an item that you wish to return, please contact us at the phone number which is marked at the confirmation e-mail. You MUST contact us prior to returning your products. We are unable to pay for return shipping charges unless due to damage or company error. In order to receive full credit, all returns must be unopened in their original packaging.

Dobrá Tea accepts Visa, MasterCard, American Express. All transactions are in U.S. Dollars.

Dobrá Tea offers gift certificates. Please call to order a gift certificate. This is a perfect alternative to trying to guess someone’s favorite tea.

Expiration

Tea does not have an expiration date, but it can start to lose freshness over time.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Organic Policies

Dobra US LLC is certified organic producer

approved by Vermont Organic Farmers.

Dobra US LLC is approved to use USDA logo to certification of organic teas distributed in Dobra Tea Rooms.

Seals of Tea Purity

In addition to the official USDA logo, Dobra US LLC created our own system of clarification of tea purity in the form of own seals. These seals help customers to understand how tea was grown, manufactured and finally controlled before reaching their cups.

Certified Organic

Tea is certified organic. All members of the chain – Farmer, Manufacturer, Blender, Exporter, Importer,

Wholesaler – are certified.

Meets EU Standards

Tea passed through a laboratory test and meets EU standards.

Naturally Grown

Tea is grown without using any chemicals naturally but either the farmer or any other member of the chain is not certified.

Wild Arbor

Tea is harvested from wild trees or bushes that are not pruned, fertilized or treated in any way.

Permaculture

Tea is harvested from semi-wild gardens that were planted in nature with respect to the sustainable environment.